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Tropico 5 crashing on Windows 10 - Build:1903

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    Tropico 5 crashing on Windows 10 - Build:1903

    Recently my computer upgraded to Windows 10 64bit build: 1903.

    Since then Tropico 5 will not load for more than a minute before audio stops and then crashes to desktop.

    The game did not behave this way with Build: 1803. When I run compatibility check it says that Tropico 5 is incompatible.

    Funny thing is that Tropico 4 will run with no problems. This same issue has been seen on EA forums as well as GOG and Steam.

    When can we expect a patch for this?

    #2
    Hi Eave,
    have you tried running the game as administrator and using compatability modes (e.g. Window 8/7)?

    -cheers

    Comment


      #3
      Yes I have. The only way that it runs is if I turn the audio service off. Doing that of course makes it so there is no sound at all.

      Comment


        #4
        Best would be installing the latest build 1909, which seems like to easily fix the problem.

        -cheers

        Comment


          #5
          I guess even updating to 1909 has not fixed this. I guess I will not be playing Tropico 5 anytime soon. Still getting the XAudio2_7.dll_unloaded problem and it is the ONLY game that I have this problem with.

          Comment


            #6
            Hi Eave,
            do you have an integrated soundchip, or using a dedicated/external soundcard (e.g. Creative Soundblaster XYZ)?
            No matter, what you are using, please check if latest drivers are available. Meaning latest Realtek drivers, or latest drivers for your soundcard.

            -cheers

            Comment


              #7
              I am using the HT Omega Fenix sound card which uses the Xear Auxio Control panel. The driver is 2.07

              Comment


                #8
                Just bought this game to check out the series and I'm having this same issue. Windows 10, Audio / Video Drivers, and the game are all updated. Unerde , can you advise if there will be a fix for this?

                Thank you.

                Comment


                  #9
                  Hi everybody,
                  please reach out to our technical support:
                  support@kalypsomedia.com
                  in order to get this properly sorted and please provide them with all important and neccessary details.

                  Thanks in advance.

                  -cheers

                  Comment

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